There are a few common problems people have when using this
site. Here we list some of them.
Can't log in
- Your login name and password are both Case Sensitive.
- Your login name will be your own name, your given name and family name, with the first letter of each in upper case and the remainder in lower case. You should not put a space between.
- Example: JaneSmith
- Example: JohnJones
- You probably want cookies enabled so you don't have to type your username and password every time you make an edit, or view a restricted page, although it's (mostly) not essential
Edits don't seem to take effect
Sometimes when you make a change the edit doesn't seem to have happened.
It may be that your browser has "cached" the page - remembered it from
last time - and not realised that it may have changed and needs to be
There is a button on your browser to "refresh" the page. Try that.
Sometimes when you try to edit a page you will get this message:
| Page Name is locked until Some Date And Time |
This indicates that someone else has the page open for editing,
and they have been granted exclusive access until either they
save their edits, or the time limit has elapsed. Note that the
time shown is the time on the web server, and will not usually
be exactly the same as the time where you are.
See EditConflictResolution for more information.
Sometimes when you attempt to save a change you will get this message:
| Your edit has not been saved |
because the page has been changed.
Use your browser's "back" button
to recover your text.
This happens if someone else edits the page before you get
to save your changes. Currently it also happens if you make
a change, then go back to the edit page and try to make another
save without reloading.
This is a bit technical, but you can avoid the problem if every
time you edit a page, you hit the browser's "Reload" button.
We're currently working on making this a non-problem.
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